Support Documentation

ShipCentral Receiving Requirements

CATEGORY: Receiving
Account

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How To Close Account
How We Bill
Pricing Overview
Amazon

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Helping You With Amazon Inventory
Orders to Amazon Warehouses
Fulfillment

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Drop Shipping vs. Fulfillment
Fulfillment Definitions
Fulfillment Summary
Package Inserts
Inventory

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Case Pack
Creating Products/Product ID’s
Disposing of Product
Edit Product ID’s
Live Inventory in OMS
Product Summary Report Sample
Products Not Accepted
View Backordered Out of Stock Product & Orders
Kitting

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Kitting Services Support
Offer SKUs

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Create/Edit Offer SKU
Inactivate Offer SKUs
Platform Integrations

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Amazon FBM Integration
API Documentation
API Integration
BigCommerce Credentials
ClickFunnels
eBay Integration
Lime Light CRM
Magento Integration
ShipStation
Shopify Integration
SquareSpace
Volusion
WooCommerce Integration
Receiving

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Apparel and Soft Goods
Barcode Requirements
Creating Products/Product ID’s
Customs, Duties, Taxes, Importer of Record
Inventory Receipt Emails
Labeling on Incoming Shipments
Placing a Product Receiving Order
Sending Products to ShipCentral
ShipCentral Receiving Requirements
Returns

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Information Needed for Return Label
Looking Up Returns in OMS
Returns Processing
Setup & Onboarding

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Shipping

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3rd Party Labels
Pick Slip Example
Pre-Packaged Items
Shipping Option Definitions
Shipping Policy & Rates
Software

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Adjusting an Order
Changing an Address/Name/Etc On an Order
Editing Response Information
Intercepting an Order
Processing Selective Backorders
Status Meaning
View Tracking Numbers of Processed Orders

Not following these instructions will increase receiving time, and costs.

Overview

Each customer is responsible to be sure the following criteria are met before items can be received into inventory.

Incoming pallet shipments scheduled through our Logistics Department (dispatch@shipcentral.com) will receive daily updates, and will be given priority receiving into inventory once the shipment arrives at ShipCentral.

Receiving Hours (Mountain Time)

Monday – Friday 8:00am – 3:00pm Closed 12:00pm – 12:35pm for lunch

Our service level agreement receiving times will begin once all conditions are met.

Standard Receiving Procedure 2-3 full business days after requirements are met

  • Standard procedure is to receive your products according to the data from your:
    • Expected Arrivals as entered in your customer portal
    • Packing List, Bill of Lading
    • Carton/Container Labels
    • Barcodes on each unit to be received

Non-standard Receiving  3-4 full business days once requirements are met

  • Non-standard Receiving will be billed hourly or as otherwise agreed per your fulfillment agreement on the following conditions:
    • No Expected Arrivals order
    • No Packing List Provided
    • Missing barcodes
    • Mixed cartons, or other sorting needed
    • Pallet and Container unloading
  • Item Barcodes – Each item unit received must have a 2D scannable UPC/EAN/ISBN or comparable, or Amazon FNSKU barcode unique to that product sku – It is recommended you put them on beforehand, otherwise time and cost for receiving will increase.
    • No Barcode – For items with no barcode attached, our standard procedure is to move items aside, and notify the customer, and delay product receiving until all conditions are met.
  • SLA’s (Service Level Agreements) – The clock for the SLA’s starts the next business day after the following conditions are met.

How To Ship It

Pallets:

  • 1-3 pallets can be delivered M-F from 8:00am to 4:30pm FCFS (First Come First Serve)
  • 4 pallets or more coming in to Ship Central, they will need an appointment scheduled through our dispatch@shipcentral.com email.
  • Pallets larger than 40 inches x 48 inches x 52 inches may be broken down, and possibly subject to receiving costs
  • Single item pallets when possible
  • Mixed pallets are subject to Non-standard Receiving charges
  • Wrapped to protect against damage

Cartons

  • Single item cartons
  • Mixed cartons are subject to Non-standard Receiving charges
  • Cartons labeled with Brand, Product description, and Quantities

Include With Shipment

  • Expected Arrival entry in ShipCentral portal
  • Company or Brand Name
  • Detailed packing list or Bill of Lading including – Brand, Product Description, Quantity of each, UPC or barcode number for each
  • Carton/Container label with Brand, Product Description, and Quantity