Support Documentation

FTP – CSV File Fields

CATEGORY: Orders
Account

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How To Close Account
How We Bill
Pricing Overview
Amazon

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Helping You With Amazon Inventory
Orders to Amazon Warehouses
Fulfillment

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Drop Shipping vs. Fulfillment
Fulfillment Definitions
Fulfillment Summary
Package Inserts
Inventory

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Case Pack
Creating Products/Product ID’s
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Edit Product ID’s
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Product Summary Report Sample
Products Not Accepted
View Backordered Out of Stock Product & Orders
Kitting

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Kitting Services Support
Offer SKUs

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Create/Edit Offer SKU
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Platform Integrations

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Amazon FBM Integration
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Receiving

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Apparel and Soft Goods
Barcode Requirements
Creating Products/Product ID’s
Customs, Duties, Taxes, Importer of Record
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Placing a Product Receiving Order
Sending Products to ShipCentral
ShipCentral Receiving Requirements
Returns

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Information Needed for Return Label
Looking Up Returns in OMS
Returns Processing
Setup & Onboarding

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Shipping

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3rd Party Labels
Pick Slip Example
Pre-Packaged Items
Shipping Option Definitions
Shipping Policy & Rates
Software

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Adjusting an Order
Changing an Address/Name/Etc On an Order
Editing Response Information
Intercepting an Order
Processing Selective Backorders
Status Meaning
View Tracking Numbers of Processed Orders

The fields required for a CSV bulk order file upload:

  • Order ID
  • Order Date
  • Ship First Name
  • Ship Last Name
  • Address
  • City
  • State
  • Postal Code
  • Country
  • Offer Sku
  • Quantity
  • Customer Email Address
  • Ship Method

Please note that the columns must be in the same order every time and each column must have data in it, but not extra data in the csv file.

Steps for setup:

  • Send us a CSV Format Sample
  • We create the FTP url
  • We email you the login credentials
  • We map the file to your FTP
  • Ready to for you to upload