Support Documentation

Adjusting an Order

CATEGORY: OrdersSoftware
Account

Warning: count(): Parameter must be an array or an object that implements Countable in /home3/jmswyumy/public_html/shipcentral/wp-content/themes/DiviChild_CG/functions.php on line 28
How To Close Account
How We Bill
Pricing Overview
Amazon

Warning: count(): Parameter must be an array or an object that implements Countable in /home3/jmswyumy/public_html/shipcentral/wp-content/themes/DiviChild_CG/functions.php on line 28
Helping You With Amazon Inventory
Orders to Amazon Warehouses
Fulfillment

Warning: count(): Parameter must be an array or an object that implements Countable in /home3/jmswyumy/public_html/shipcentral/wp-content/themes/DiviChild_CG/functions.php on line 28
Drop Shipping vs. Fulfillment
Fulfillment Definitions
Fulfillment Summary
Package Inserts
Inventory

Warning: count(): Parameter must be an array or an object that implements Countable in /home3/jmswyumy/public_html/shipcentral/wp-content/themes/DiviChild_CG/functions.php on line 28
Case Pack
Creating Products/Product ID’s
Disposing of Product
Edit Product ID’s
Live Inventory in OMS
Product Summary Report Sample
Products Not Accepted
View Backordered Out of Stock Product & Orders
Kitting

Warning: count(): Parameter must be an array or an object that implements Countable in /home3/jmswyumy/public_html/shipcentral/wp-content/themes/DiviChild_CG/functions.php on line 28
Kitting Services Support
Offer SKUs

Warning: count(): Parameter must be an array or an object that implements Countable in /home3/jmswyumy/public_html/shipcentral/wp-content/themes/DiviChild_CG/functions.php on line 28
Create/Edit Offer SKU
Inactivate Offer SKUs
Platform Integrations

Warning: count(): Parameter must be an array or an object that implements Countable in /home3/jmswyumy/public_html/shipcentral/wp-content/themes/DiviChild_CG/functions.php on line 28
Amazon FBM Integration
API Documentation
API Integration
BigCommerce Credentials
ClickFunnels
eBay Integration
Lime Light CRM
Magento Integration
ShipStation
Shopify Integration
SquareSpace
Volusion
WooCommerce Integration
Receiving

Warning: count(): Parameter must be an array or an object that implements Countable in /home3/jmswyumy/public_html/shipcentral/wp-content/themes/DiviChild_CG/functions.php on line 28
Apparel and Soft Goods
Barcode Requirements
Creating Products/Product ID’s
Customs, Duties, Taxes, Importer of Record
Inventory Receipt Emails
Labeling on Incoming Shipments
Placing a Product Receiving Order
Sending Products to ShipCentral
ShipCentral Receiving Requirements
Returns

Warning: count(): Parameter must be an array or an object that implements Countable in /home3/jmswyumy/public_html/shipcentral/wp-content/themes/DiviChild_CG/functions.php on line 28
Information Needed for Return Label
Looking Up Returns in OMS
Returns Processing
Setup & Onboarding

Warning: count(): Parameter must be an array or an object that implements Countable in /home3/jmswyumy/public_html/shipcentral/wp-content/themes/DiviChild_CG/functions.php on line 28
Shipping

Warning: count(): Parameter must be an array or an object that implements Countable in /home3/jmswyumy/public_html/shipcentral/wp-content/themes/DiviChild_CG/functions.php on line 28
3rd Party Labels
Pick Slip Example
Pre-Packaged Items
Shipping Option Definitions
Shipping Policy & Rates
Software

Warning: count(): Parameter must be an array or an object that implements Countable in /home3/jmswyumy/public_html/shipcentral/wp-content/themes/DiviChild_CG/functions.php on line 28
Adjusting an Order
Changing an Address/Name/Etc On an Order
Editing Response Information
Intercepting an Order
Processing Selective Backorders
Status Meaning
View Tracking Numbers of Processed Orders
  1. Intercept the order (you cannot work on an order unless this step is completed)
    • Processing->Intercept
    • Ship Central has to confirm the order is intercepted before any changes can be madeadjusting-an-order1
  2. Orders->Customer Service->Order Adjustment->Adjust Orders/Cancel Ordersadjusting-an-order2
  3. Drop-down menu on the top left corner
    • Order options->Modify/Cancel Order->Add or Delete Items->Submitadjusting-an-order3